Each summer, out of town alarm companies send out people to communities across the country to go door-to-door to persuade homeowners into purchasing a new alarm system. These people, while appearing friendly, have been found to use deceptive sales tactics and often misrepresent themselves and the companies they work for.

Examples of these questionable sales tactics:

• Stating they are working with your current alarm company
• Explaining that you have an outdated system
• Offering to ‘give’ you a new yard sign
• Claiming they only have one free system left
• Telling you that “your neighbor” said to stop here
• Using inaccurate statistics about crime in your neighborhood

If you encounter one of these sales people, or if you have any suspicions, we encourage you to do some online research or contact us, before you make any major decisions. If you have complaints, please call the police department’s non-emergency number at 507.328.6800 or go online to report the incident. You may also inform the Better Business Bureau.

We also want to remind you that we are the only local monitoring company in the area and we can upgrade systems with features such as cellular communication, radio communication, home automation, touch screen keypads, and interactive services that allow you to control your security system directly from your smart phone, tablet, or desktop. If you ever have any questions about your current system or services, or would like to upgrade or make any changes, please give us a call anytime at 507.288.5522 or visit our website at www.custom-alarm.com

Custom Alarm is a family, locally owned business; we are not affiliated with any other alarm companies. If someone does come to your door, you have the right to ask for their peddler’s permit/license and, by law, they must show it to you. For safety purposes, please do not make any changes to your alarm service, without contacting us first. However, if you have already made changes to your security system, you do have three business days to change your mind. Please take the time to review the contract as you may be locked in with their services if you miss your three day window to make changes.